aja Hotels - AI assistant
AI assistant "Ask Ajana"
AI assistant connects ChatGPT with IBE (Internet Booking Engine)
Smart assistant, better than any hotline or website
The intelligent AI assistant "Ask Ajana" is nothing like conventional chatbots. Conventional chatbots have five areas to click on, if you ask something individual, you always get the same answer: I'm afraid I didn't understand your question, please give us a call or send us an email.
With "Ask Ajana", we have created an absolute innovation in the German hospitality market. By connecting the IBE (Internet Booking Engine) to ChatGPT and various other individual interfaces, we have achieved incredible added value and benefits for the user.
AI enthusiast
Request accessible rooms and book directly - online.
Inquiring about the accessibility attribute within a few seconds of the first online inquiry is impossible on the Internet. You either have to search for a long time and rummage through complicated submenus. But in most cases, this option is not even available.
Then the only option is the hotline: A long wait or "Sorry, you are calling outside our service hours".
This is just one of many scenarios in which our AI assistant "Ajana" can do things better, faster or at all. There are many examples where she clearly outperforms the website or hotline in terms of usability or speed.
Individual travel assistant with unique functionalities:
Let's start with an example that shows the performance in terms of speed and complexity:
I'm looking for a room on the Baltic Sea for a long weekend in November, three nights. What is the cheapest option?
November has five weekends, an extended weekend can overlap on Friday or Monday and there are three hotels at Aja on the Baltic Sea. To answer the question, 30 queries must be made regarding availability and prices. You have to memorize all the results and then select the cheapest one.
"Ajana" delivers the result within a few seconds. And the next click takes me straight to the booking.
This is how conversion works in online tourism.
Other examples of very specific questions that are answered directly at any time in a matter of seconds. Always with a photo and always with a direct booking button:
- Availability for specific dates: "Do you still have rooms available for a long weekend in Grömitz next month?"
- Special room inquiries: "Are there accessible rooms in Ruhpolding and how much do they cost?"
- Package deals and discounts: "What current package deals are available for a stay in Warnemünde in winter?"
- Family offers: "Are there special offers for families with children in the hotels?"
- Wellness and leisure offers: "Which wellness treatments can I book in Travemünde and how can I reserve them?"
- Group bookings: "How can I make a group booking for a family reunion next summer in Grömitz, and are there discounts for larger groups?"
- Availability for special events: "Do you still have rooms available in Warnemünde for New Year's Eve 2024, and what special events do you offer?"
- Pet-friendly options: "Which hotels allow pets and are there special offers for guests with dogs?"
- Early booking discounts: "Are there early booking discounts for a stay in the coming year and how can I take advantage of them?"
- Wellness and spa packages: "What special wellness packages are available in Ruhpolding and how can I book them in advance?"
- Family rooms and childcare: "Are there special family rooms in Travemünde and what childcare options are available?"
- Offers for long-term stays: "What discounts or offers are available for a long-term stay of more than a week in one of our hotels?"
- Events and activities on site: "What events or activities take place in Warnemünde during my stayhalts and how can I take part?"
Individual travel assistant with unique functionalities:
Configured as a specialized travel advisor, OpenAI Assistant offers some unique functionalities that go beyond the standard capabilities of a dumb chatbot:
- Hotel bookings and prices
Information on room availability and hotel prices based on the information entered in the chat. Provision of an individualized booking link based on the user input, so that the user can be guided directly from the chat to complete the booking. Provision of pictures of the hotel rooms. - Weather forecast
The system has access to the current weather and weather forecasts for the locations of aja Hotels, which is particularly useful for optimizing travel plans. - Booking status query
Provision of the booking status query in the chat. This query is displayed as a widget within the chat window without transmitting personal data to OpenAI. - Newsletter registration
The system offers the option of registering for the aja Newsletter directly in the chat in order to receive the latest offers and news. - Citations and links to source pages
Provision of a link to the subpage on which the chatbot found the relevant information so that the customer can obtain further information there if required. - Page context
Consideration of the context of the chat request, so that if the customer calls up the chat from a location page, this is taken into account directly in the response. This ensures that the customer always receives the most relevant information. - Use of the latest language model
For better text analysis and generation, the latest language model can always be used via the Neos-Backendmodule.
